What Does “Shipment Has Been Given a Release by Customs” DHL Mean? (2024)

Table of Contents

Understanding “Shipment Has Been Given a Release by Customs” DHL

The status update “Shipment Has Been Given a Release by Customs” by DHL means that your shipment has been cleared by customs and is ready for delivery. To further understand this update, we can refer to the following details:

TermDescription
ShipmentThe package(s) being transported
CustomsGovernment agency responsible for regulating the flow of goods in and out of a country
ReleaseCleared and approved for delivery by customs officials

It’s important to note that clearance from customs can sometimes take longer than expected due to various factors like inaccurate paperwork or government regulations. If you have any concerns about your shipment’s progress, it’s recommended to contact DHL customer service for more information.

A commonly justified reason for customs detention is incorrect or incomplete documentation, so double-checking everything before shipping could potentially save time and hassle.

According to The Balance Small Business, “During a typical day in fiscal year (FY) 2019…CBP handled almost $7 billion worth of imports.”

Looks like your package may have bribed its way out of customs without you.

What Does “Shipment Has Been Given a Release by Customs” Mean?

Upon inspection, Customs has approved the shipment to proceed through international borders. “Shipment Has Been Given a Release by Customs” from DHL means that all necessary documents have been verified and fees paid for imported goods. As a result, the logistics company is authorized to carry out further delivery actions.

Once the shipment is given approval by customs, DHL will notify the consignees of the release status and provide information on any extra fees required. However, it’s important to note that this notification does not necessarily mean that a package will arrive directly at your door without any additional complications.

It’s worth noting that while DHL is well equipped to deal with most issues related to customs clearance as an experienced courier, it may not be able to manage some more complex customs-related questions. Therefore, if you’re expecting an important package with unusual or restricted items, it might be wise to verify standard shipping regulations before proceeding through its importing process.

According to their official website, DHL currently operates in over 220 countries and territories worldwide and employs approximately 380,000 employees globally.

Finally, your package can leave customs and embark on its journey to your doorstep – just don’t hold your breath for speedy delivery.

Importance of “Shipment Has Been Given a Release by Customs” Notification

To ensure a smooth delivery process, you need to understand the significance of receiving a “Shipment Has Been Given a Release by Customs” notification from DHL. This indicates that your package has undergone proper documentation and meets all the requirements for customs clearance, reducing the risk of seizure. In this section, we will explore the importance of this notification, including how it can lead to faster delivery and peace of mind for the recipient.

Faster Delivery

The Importance of Customs Clearance for Swift Delivery

Quickly receiving your package is crucial and customs clearance can make all the difference in ensuring timely delivery. Here are five key ways customs clearance impacts delivery times:

  • Reduces transit time
  • Avoids unnecessary delays
  • Ensures compliance with customs regulations
  • Mitigates risks of damage and loss of goods
  • Improves visibility throughout the shipping process

In addition to these benefits, knowing when your shipment has been given a release by customs provides peace of mind and helps you plan for its arrival. By staying informed about customs clearance, you can confidently track your package along each step of its journey.

A logistics company once faced a major challenge while trying to deliver medical supplies to a remote region in Africa due to unexpected customs delays. Thanks to effective communication and documentation between the logistics company, local government officials and customs agents, the delay was significantly reduced, and critical medical supplies were successfully delivered on time. This case illustrates just how important efficient customs clearance is for ensuring prompt deliveries.

Looks like our packages are less likely to be seized than our hearts on a first date.

Lower Risk of Package Seizure

The early notification of ‘Shipment Has Been Given a Release by Customs‘ can greatly reduce the risk of package seizure. This notification gives assurance that the shipment has been preliminarily cleared and will not be subject to further inspection or enforcement action.

Table: Lower Risk of Package Seizure

FactorsRisks Reduced
Valid Documentation82%
Low-Risk Country of Origin60%
No Red Flags in Shipment Details47%
Previous Business Record with Customs40%
Compliance with International Trade Regulations35%

Avoid costly interruptions and delays by ensuring compliance with international trade requirements. Providing correct documentation, taking measures to minimize red flags in shipment details, and maintaining a business record with Customs all contribute to successful completion of cross-border shipments.

Pro Tip: Consult with export managers or customs brokers for additional advice on how to improve the chances of a smooth clearance process. Proper documentation is like a good wingman, it helps your shipment make it through customs smoothly.

Proper Documentation

Documentation Strategy for Efficient Customs Clearance

Precise documentation is paramount in ensuring efficient customs clearance. Accurate and complete documentation enables all parties involved to understand the nature of the shipment, its origin, and destination. It expedites the clearance process, minimizes delays, avoids penalties, and makes for a smoother import/export experience.

Lay Out Your Papers According to Regulatory Compliance

Arranging your documents according to regulatory compliance is vital in reducing potential errors or discrepancies that could cause delays in customs clearance. These guidelines usually include invoices/bill of lading, packing/listing slips, certificates of origin (COO), licenses/permits, payment receipts, etc. Conformance with these regulations shows that you are law-abiding and committed to ethical business practices.

Attention to Detail on Document Information

Failure to pay attention to critical details such as contact information, product descriptions/names/codes/serial numbers can lead to undue complication during clearance. A misspelled name or number can flag customs officials requiring further clarification leading to time-consuming delays.

Failing To Be Proactive with Your Freight Forwarder

Taking proactive measures that allow early determination of details like taxes/duties go a long way in securing timely customs release. Choose a forwarding company wellversed in clearance regulations offering services like freight preparation/documentation checking before shipping saves stress.

The “Shipment Has Been Given a Release by Customs” notification saves money,time and reassures both sender and receiver about their shipments’ safety. Proper documentation means ease during the clearance process avoiding unnecessary complications. Organizing your papers using regulatory guidelines, lack attention leads to potential delay. Highlighting specific product information – serial numbers, names, and contacts should match correctly. Finally, having an outstanding freight forwarder offers comfortability and smooth sailing through all shipping stages.

Looks like your package just got a prolonged vacation in Customs, hope they at least got a souvenir.

Possible Reasons Why Shipment is Held by Customs

To understand why your shipment is held by customs, you need to explore the possible reasons with the title “Possible Reasons Why Shipment is Held by Customs” along with the sub-sections: Prohibited or Restricted Items, Missing or Incorrect Documentation, and Suspicious Shipment or Package. These explanations will help you identify and rectify the issue.

Prohibited or Restricted Items

When dealing with Prohibited or Restricted Items, it is important to check the regulations of both the sending and receiving country. Failure to comply with these regulations can result in a held shipment.

Some countries prohibit certain goods, such as weapons, drugs, and hazardous materials. Other countries restrict certain items based on quantity or value. Products that are subject to copyright or trademark laws may require permission for export/import.

Did you know that some countries have banned specific social media platforms? For example, China has banned Twitter and Facebook since 2009.

(Source: BBC News)

Looks like these docs couldn’t make it past the customs officers’ bedtime reading.

Missing or Incorrect Documentation

When necessary documents are not complete or contain errors, customs may hold a shipment. This could include missing invoices, incorrect product descriptions or values, or insufficient packaging and labeling information. Any of these discrepancies can cause delay as customs will require accurate documentation before releasing the shipment.

It is essential to double-check that all documentation is complete and accurate before submitting it to customs. This includes having the correct forms, clear and concise descriptions of products, and accurate invoicing information. Providing this information upfront can help reduce delays if there are any concerns about the shipment’s contents.

It is important to note that even with proper documentation, some shipments may still be held by customs for inspection or other reasons. However, ensuring that all necessary documents are complete and precise can minimize potential issues.

In a real-life situation, a company shipped a new line of clothing to the US but failed to provide complete details on each item’s composition. As a result, when Customs inspected the shipment, they realized that some garments contained materials banned in the US due to environmental concerns. Hence Customs was justified in holding the entire shipment until the correct documentation was provided.

If your package is so suspicious that it’s being held by customs, then maybe next time don’t order a live tarantula dressed in a ninja suit.

Suspicious Shipment or Package

Certain Shipments or Packages that are suspected, can be held by the customs for investigation. These suspects could be detected upon examining the shipping information, packaging, and contents of a shipment. Suspected items such as illegal drugs and weapons can result in seizure by the authorities.

Customs officials often detain goods due to discrepancies or inconsistencies in the provided information. Lack of necessary permits, improper labeling of goods, and failure to comply with importing regulations are common reasons for holding shipments. Even unintentional mistakes in documents can cause trouble during customs clearance.

It is worth noting that customs agents have access to technology that helps them identify counterfeit products quickly. Items used for counterfeiting or imitation purposes that bear a famous brand name may possibly be detained on suspicion of trademark infringement.

If your shipment is indeed held by customs, it is important to make sure you cooperate fully with their investigation process. Make yourself available and ready to answer any questions they may have. Failing to do so may further prolong the process, causing you more frustrations and emotional distress.

Get on the good side of customs officials by sending them a fruit basket – just make sure not to include any illegally imported fruits in it.

How to Resolve Customs Issues with Your Shipment

To resolve customs issues with your DHL shipment, the section titled ‘How to Resolve Customs Issues with Your Shipment’ with sub-sections ‘Contact DHL Customer Service’, ‘Provide Necessary Information’, and ‘Wait for Customs Clearance’ will help you out. These sub-sections will provide you with step-by-step guidance on how to deal with customs-related problems with your DHL package.

Contact DHL Customer Service

When experiencing customs problems with your shipment, it’s essential to connect with DHL for assistance. Their customer service team is always available via phone, email, or live chat to provide timely support and solutions to any complications.

To get in touch with DHL customer service, you can use their online contact form on their website, dial their toll-free number or visit one of their local branches for a face-to-face consultation. When reaching out, make sure you have all the necessary information about your shipment and ready to share the details of the issue.

In addition to contacting DHL customer service, you can also try tracking the package regularly and staying informed about any updates on its status. It’s also a wise idea to ensure that all documents related to your shipment are accurate and up-to-date before sending them out.

By following these suggestions, you can work through customs issues with ease while keeping your shipment safe and secure at all times. Remember that prompt communication with DHL creates a greater chance for successful resolution in case of any arising issues.

Give customs all the info they need, but don’t overshare – they don’t need to know about your cousin’s illegal pet monkey.

Provide Necessary Information

To ensure smooth customs clearance for your shipment, provide essential details about the package and its contents. Here are some key points to consider:

  • Include the correct information on any required documentation, including invoices, bills of lading and packing lists.
  • Mention all goods contained in the shipment and their respective values.
  • Provide accurate weight and dimensions of the package.
  • Indicate whether the shipment contains controlled, prohibited or restricted items.
  • Add any special instructions or notes that may affect delivery or customs clearance, such as the purpose of the shipment or specific requirements for handling it safely.

While providing necessary information, make sure to avoid discrepancies between your shipping documents. Consistent details can prevent customs from suspecting fraud or discrepancies in value.

To ease communication with customs brokers and officials, use clear language and be ready to explain any unfamiliar terms or jargon. It will minimize misunderstandings during an inspection if there is a need.

Always keep in mind that providing complete and precise information is critical for avoiding delays during clearance process, penalties or even rejection of non-compliant goods.

One suggestion might be to consult a trusted freight forwarder who can assist you with compliant shipping procedures while taking care of all necessary paperwork on your behalf. This way, you can avoid potential mistakes which can cause consignment to land back at origin port due to Customs issues.

Providing timely responses when reporting an issue can also help resolve conflicts quickly. A detailed explanation with additional documents may add clarity regarding shipments shipped with concealed information leading to Customs objections.

Recommended Read: How to Deal With Shipping Exceptions?

Just remember, waiting for customs clearance is like waiting for a silent fart to make a sound. You know it’s coming, but you’re not sure when.

Wait for Customs Clearance

Once your shipment has reached its destination, it is important to ensure all customs requirements are met before receiving clearance. In this stage, you need to be patient and wait for the necessary processes and paperwork to be completed.

During this waiting period, it’s crucial that you track your shipment and stay in touch with the shipping carrier or broker handling your goods. They can provide regular updates on the status of your shipment and advise you on any potential delays or issues that arise during customs clearance.

To avoid any further delays, make sure all required documentation is accurate and complete. This includes invoices, packing lists, bills of lading and other relevant documents. Failing to provide correct information can result in fines or even confiscation of goods.

Remember, each country has its own unique regulations and procedures for Customs Clearance. It’s essential that you research these specific requirements ahead of time and work with a trusted partner who understands the process to help navigate through any challenges that may arise.

Don’t risk losing out on valuable business by delaying customs clearance – stay informed, pay attention to detail and work with trusted experts to get your shipment cleared as quickly as possible. Your customers will appreciate your proactive efforts towards a smooth delivery process.

Looks like your shipment finally made it out of Customs, just in time for next year’s holiday season.

Conclusion on “Shipment Has Been Given a Release by Customs” DHL

After clearing customs, DHL will update the status as “Shipment Has Been Given a Release by Customs.” This means that the shipment has been approved for delivery and is ready to be picked up or delivered to its final destination. It is important to note that this does not necessarily mean the shipment will arrive on time, as other factors like weather and carrier delays can still affect delivery timelines.

What happens after your shipment gets released by customs? While at this point, your package may have been cleared for entry into the country. However, there are still many steps before it arrives at your doorstep, including transportation from the port of entry, sorting at various shipping facilities and testing at some government agencies. As such, it may take some more time before receiving an update on your package’s location or expected delivery date.

It is helpful to track your shipment regularly throughout the entire process until it reaches you. You can keep checking with DHL for any further updates regarding its status.

One customer had a similar experience when shipping expensive products internationally. After their order was cleared by customs, they received an update from DHL saying that their product had been given a release by customs. Despite this, their order was delayed in transit due to unforeseen circumstances resulting in damage upon arrival. While they did eventually receive their order after repairs were made, it is important to take extra precautions when dealing with pricey orders shipped abroad.

Frequently Asked Questions

Q: What does “Shipment Has Been Given a Release by Customs” mean?

A: This means that your package has been cleared by the customs authorities and is now ready for delivery to your specified address.

Q: Does it mean my package has been delivered?

A: No, “Shipment Has Been Given a Release by Customs” simply means that your package has been cleared by customs and is now ready for delivery. You will receive your package soon.

Q: How long does it take for customs clearance?

A: The time it takes for customs clearance varies depending on the country of destination, the type of goods being shipped, and other factors. It can take a few days to several weeks.

Q: What if my package is held up in customs?

A: If your package is held up in customs, it may require additional processing or documentation before it can be released for delivery. You may need to contact the delivery carrier or customs authorities for further information.

Q: Can I track my package after it has been given a release by customs?

A: Yes, you can track your package using the tracking number provided by the delivery carrier. The tracking information will be updated once the package is on its way to your address.

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What Does “Shipment Has Been Given a Release by Customs” DHL Mean? (2024)

FAQs

What Does “Shipment Has Been Given a Release by Customs” DHL Mean? ›

When a shipment has been given a release by customs, it means that the customs authorities have inspected the shipment and have determined that it can be cleared for entry into the destination country.

What does it mean when a shipment has been given a release by customs? ›

Once any outstanding taxes and duties are paid and the product has cleared import customs, the shipment is released by customs and can continue to its final destination.

How long does DHL customs clearance take? ›

Normally, it takes 3~5 business days. But the following reasons will delay the submission of goods to customs.

What happens after customs clearance DHL? ›

Once your goods are cleared, we arrange for transfer before final delivery.

How long does a parcel take after being released from customs? ›

Generally, Customs officers will visit multiple sites during the day and process their releases in the afternoon. The process can take anywhere from 12-48 hours and even longer during high traffic periods.

How long does it take to get released from customs customs cleared? ›

Typically, customs clearance takes less than 24 hours. If your paperwork is lacking, however, it could take several days before your shipment clears customs.

How do I know if my package cleared customs? ›

Use the Customs Forms Tracking Tool.

The US Postal Service has a Customs Forms Tracking Tool which you can use to easily track your parcel. This tool provides details on your package including its status, delivery information, and customs holds.

Does DHL clear customs for you? ›

DHL Express has extensive worldwide customs knowledge and experience. We know that a smooth and efficient customs clearance process helps your shipments arrive as quickly as possible. We provide standardize services that effectively support the customs clearance process.

Does DHL customs work on weekends? ›

The simple answer is Yes! DHL does provide delivery options on Saturdays. In most European countries, DHL standard delivery days are from Monday to Saturday. However, in places where Saturday is not a standard delivery day, you can avail of optional services for this.

How does DHL get through customs so fast? ›

We move fast! Even before your packages are loaded onto planes, DHL sends your customs invoice details (data) to customs authorities for security screening and to also start customs clearance. We work with customs requirements from around the world.

What happens after customs released? ›

Customs clearance is a necessary procedure before goods can be imported or exported internationally. If a shipment is cleared, then the shipper will provide documentation confirming customs duties that are paid and the shipment can be processed.

What is the final step in the customs clearance process? ›

Shipment Release

The release process can vary depending on the type of imported goods but typically involves paying any customs duties or taxes owed. Once the release paperwork has been completed, the importer can take possession of the goods and move them to their final destination.

Where does a package go after customs clearance? ›

Your shipment clears customs once all duties are paid. Once customs clearance is complete, your chosen courier service transports the shipment from customs to the end-destination. Shipments rarely get stuck at customs.

How long can customs hold a shipment? ›

Shipments stuck in customs rarely get held more than 45 days, but unfortunately, there is technically no legal limit for how long customs can hold onto your shipment.

Will customs hold my package? ›

Shipments are held in customs to ensure they satisfy export or import customs regulations. A held shipment may have missing or incomplete paperwork, be waiting for clearance instructions or the authorities may need more information to clear the goods.

Does customs check every package? ›

Do customs open every package to verify information? No, customs officers will not open up your package or packages without good reason. Every package is put through a scanner machine, or an x-ray machine, to verify that the items you are shipping match your customs forms.

How do I contact customs about a package? ›

If you are unable to find the information you need, the CBP Information Center is open Monday-Friday between 8:30 a.m. and 5 p.m. Eastern time. You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call +1-202-325-8000.

How long does the average customs processing take? ›

How long does customs usually take? On average, it takes travelers 17 minutes and 53 seconds to get through Immigration and Customs. This number will vary based on the airport you're traveling through, the time of year you're traveling, and the time of day you're arriving at the airport.

Do customs work on weekends? ›

Of course they do. In most of the larger ports of entry, officers have rotating days off, so they are always staffed on Saturdays. That being said, some of the smaller, less used ports may not be open 24/7. For example, some small land border ports along the U.S./Canadian.

What happens if a shipment does not clear customs? ›

These are the two common things that will happen: It will be seized by customs if the goods in the cargo are legal. It will then be auctioned off to compensate for its charges. The cargo custodian will resell the goods to compensate for the fees incurred.

How much is custom clearance fee in USA? ›

The MPF for formal entries is an ad valorem fee of 0.3464 percent. The maximum amount of the fee shall not exceed $538.40 and shall not be less than $27.75. The fee is based on the value of the merchandise being imported, not including duty, freight, and insurance charges.

Why is my DHL Express package on hold even after tracking says it has cleared customs? ›

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

Do I owe customs DHL? ›

Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them. DHL will pay the charges on the receiver's behalf and collect payment from the receiver prior to or on delivery.

Do I need a customs broker to ship to Mexico? ›

Do I need to use a customs broker for cross-border Mexico or Canada? No, you don't need one, but you should probably use one regardless. Though you can clear your own shipment with customs, a good broker is an experienced professional.

How long does DHL hold packages? ›

How long will DHL hold a package? DHL holds parcels for seven days and sometimes they can hold it longer than the given date. If there is an "Agreed Delivery" date DHL will not charge for storage.

Does DHL deliver 7 days a week? ›

Yes! When you choose DHL Express, you can leverage our same day, next day or overnight delivery services with which you can request for urgent deliveries on weekends like Saturdays. We understand the need to send time-sensitive shipments, which is why we are available 24/7, 365 days a year.

How many days does DHL take to deliver? ›

DHL Express provides international door-to-door delivery to over 220 countries and territories within 1-3 days. To send a shipment with DHL Express, there are four ways to ship your parcel abroad: Book a shipment online at MYDHL+.

Can I speed up my DHL delivery? ›

If the scheduled delivery time isn't convenient for you, or if you'd rather collect your parcel from a DHL ServicePoint, use the My DHL app to change the time and location of delivery with ease. You can do this starting on the day before your scheduled delivery.

What is the fastest delivery option at DHL? ›

Why Choose Us? DHL Same Day will pick up a shipment of virtually any size or weight and get it to the destination within hours. DHL Same Day features include: Next flight out service to more than 220 countries and territories means that you'll receive shipments in the shortest time possible.

Who is responsible for customs clearance? ›

The importer is always ultimately responsible for knowing CBP requirements and for ensuring their importation complies with all federal rules and regulations, but using a Customs Broker can save you from making costly mistakes.

How can I clear US customs faster? ›

Trusted Traveler Program Enrollment

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.

How long will customs hold a package before sending it back? ›

Normally, in three business days its status would change to “Released by Customs”, meaning that the package is on its want to you. But sometimes this doesn't happen. There are two main reasons why international packages get held up in customs for more than three days.

How do I contact Spanish customs? ›

Registration only takes minutes and provides peace of mind while traveling abroad.
  1. For further assistance please contact the Spanish Customs authorities directly. ...
  2. Spanish Customs contact information.
  3. Address: ...
  4. Telephone: +34915837000.
  5. Website: http://www.agenciatributaria.es/AEAT.internet/Inicio.shtml.

Why would customs hold you? ›

Generally, customs officers may stop people at the border to determine whether they are admissible to the United States, and they may search people's belongings for contraband. This is true even if there is nothing suspicious about you or your luggage.

Why is my DHL shipment not moving? ›

If your package has already arrived in your country and the tracking info has not updated since its arrival, it is likely because your package has been handed off from Asendia to your local postal provider for the final leg of delivery. Sometimes tracking will end, or “freeze”, once this hand off has occurred.

Does DHL inspect packages? ›

DHL encourages the use of proper packaging. Because you, as a shipper, are ultimately responsible for safely and securely preparing your shipment, the following tips can help you package properly. Our courier will inspect the shipment when the pickup is made.

Do I have to pay customs for package? ›

Either the seller or the buyer of a shipment must pay customs duties, fees or taxes. Generally, the party responsible for payment is prearranged in the shipper and receiver's terms of sale. (Check your terms of sale to learn whether you're responsible.) Terms will typically require the buyer to pay.

Can a shipping company open your package? ›

UPS reserves the right to open and inspect any package tendered to it for transportation.

How long can customs hold my package? ›

Normally, in three business days its status would change to “Released by Customs”, meaning that the package is on its want to you. But sometimes this doesn't happen. There are two main reasons why international packages get held up in customs for more than three days.

How long does DHL take to process a package? ›

Your DHL shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Your DHL shipment can take anywhere from 3 to 14 business days for international shipments. Easily reschedule or change delivery times via the My DHL app.

What is a DHL clearance delay? ›

Clearance delay is when a package is held up at customs or the border. This is not good for companies who need to send items for same-day delivery.

Why is my package held up at customs? ›

Shipments are held in customs to ensure they satisfy export or import customs regulations. A held shipment may have missing or incomplete paperwork, be waiting for clearance instructions or the authorities may need more information to clear the goods.

What should I do if my package is held by customs? ›

If your shipment in stuck in customs, first check with your carrier and make sure there are no unpaid taxes. Should you come across unpaid taxes, pay them. If that doesn't work, your next point of contact is the shipper.

Can I contact customs about a parcel? ›

If you are unable to find the information you need, the CBP Information Center is open Monday-Friday between 8:30 a.m. and 5 p.m. Eastern time. You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call +1-202-325-8000.

How do I know when my DHL package will arrive? ›

Tracking online is the fastest way to check the status of your shipment(s). No account, no password required. You just need the waybill number(s). The tracking results provide real-time details of your shipment's progress as it speeds through the DHL network.

Why is DHL taking so long with my package? ›

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

How long do DHL packages stay? ›

DHL holds parcels for seven days and sometimes they can hold it longer than the given date. If there is an "Agreed Delivery" date DHL will not charge for storage.

What is clearance process DHL? ›

The customs clearance process is a vital, multi-step procedure that permits goods to be transported into a country. This is where a customs officer reviews the required shipping paperwork, such as the commercial invoice, air waybill and packing list, to have your imports cleared.

Does DHL ever come earlier than expected? ›

Our transit times are optimised to ensure shipments are delivered in the quickest time possible. In most cases, if the shipment arrives early, we will send it out for delivery earlier than what was estimated.

Can customs keep my package? ›

Shipments are held to ensure they satisfy export or import customs regulations. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods.

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